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District Announcements



Using Infinite Campus Portal on your smart phone is such a convenience. If you are having issues with your mobile app, please follow these steps before submitting a help ticket:

1. Uninstall the app

2. Power off the device

3. Power on the device

4. Reinstall the app from the app store

If this does not resolve the issue, please obtain the following information from the user and submit a ticket to Campus Support:

Required Information


Account Username
Device Type (iOS or Android)
Device Name (e.g., iPhone 4S or Samsung Galaxy S3)
OS Version (e.g., 6.1.3 or 4.2 Jelly Bean)
App Version (e.g., 2.1.0)
Replication Steps for the issue
Error message that presents (if any)
A screen shot, if possible
Username: S05654
Device Type: iOS
Device Name: iPhone 4S
OS Version: 6.1.3
App Version: 2.1.0
Replication: Mobile app %3E Sign in
Error Message: “Could not authenticate user”

Here is a web site for students and parents:


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