NORTH PLATTE PUBLIC SCHOOLS
When I try to login the page says: Either your user name or password is not correct. Please try again!!
Be sure that you have typed your login name and password correctly. If you forgot your user name or password, please contact your child's school.
When I try to login the page says: Your user account has been disabled!
Your user account has been disabled by a Campus Administrator. Please contact your child's school to request reactivation.
Please note that an unsuccessful login attempt will also give you information about your browser, IP address and that the attempt has been logged.
This is part of system security to prevent and document unauthorized access attempts.
If you have been assigned a Campus Portal Activation Key, click here
If you do not have an Activation Key, click here
Using Infinite Campus Portal on your smart phone is such a convenience. If you are having issues with your mobile app, please follow these steps before submitting a help ticket:
1. Uninstall the app
2. Power off the device
3. Power on the device
4. Reinstall the app from the app store
If this does not resolve the issue, please obtain the following information from the user and submit a ticket to Campus Support:
Device Type (iOS or Android)
Device Name (e.g., iPhone 4S or Samsung Galaxy S3)
OS Version (e.g., 6.1.3 or 4.2 Jelly Bean)
App Version (e.g., 2.1.0)
Replication Steps for the issue
Error message that presents (if any)
A screen shot, if possible
Device Type: iOS
Device Name: iPhone 4S
OS Version: 6.1.3
App Version: 2.1.0
Replication: Mobile app %3E Sign in
Error Message: “Could not authenticate user”
Here is a web site for students and parents: